While LLMs have become a commodity, current customer service AI solutions for e-retail handle less than 15% of tickets due to the lack of brand-specific policy—a critical, nuanced knowledge typically acquired through months of agent training. Tymely bridges this gap by leveraging GenAI to rapidly map out a brand’s policy. This allows the automation of up to 80% of customer inquiries end-to-end. Unlike others that typically damage customer satisfaction and sales, our approach significantly improves both CSAT and sales.